Responsibilities:
Runners are restaurant workers who assist waitstaff and bartenders with bringing food from the kitchen or drinks from the bar to guests' table.
Duties:
• Deliver food orders from the kitchen and drinks from the bar to guests’ tables rapidly and accurately
• Act as the contact point between Front of the House and Back of the House staff
• Communicate food orders to chefs/drinks orders to bartenders, paying attention to priorities and special requests (e.g. food allergies, drinks preferences etc.)
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
• Ensure food/drinks is served in accordance with safety standards (e.g. proper temperature)
• Check in with guests and take additional orders or refill water, as needed
• Remove dirty dishes, glasses and utensils
• Answer guests’ questions about ingredients and menu items
• Inform restaurant staff about guests’ feedback or requests (e.g. when they ask for the check)
Other:
• Work in different station when needed
• Work at the Eden Garden or other Hops branch when needed
• Take order when needed
• Arrange the food pass area and make sure all the stuffs needed for the operation are well organized (e.g. sharing cutleries, trays etc.)
• Wipe the cutleries, glasses and plates and refill the side stations and bars
• Clearing and setting up the tables